Edinburg 311 Service Empowers Residents to Report Issues and Track Progress

Staff Report

EDINBURG TX – The City of Edinburg is encouraging residents to take advantage of its 311 service, a convenient tool designed to streamline non-emergency issue reporting and enhance communication with city departments.

Through Edinburg 311, residents can report concerns such as potholes, graffiti, broken streetlights, and other public maintenance needs. Requests are sent directly to the appropriate city department for resolution.

The service features real-time updates, allowing users to track the progress of their requests and receive status notifications via email. It also includes a user-friendly interface for submitting detailed reports, including locations and photos, to help city staff quickly address issues.

Community engagement is a key component, with users able to comment on and support existing reports, helping to build a sense of shared responsibility across neighborhoods.

Residents can call (956) 259-4357 to submit a report or use the confidential line at (956) 259-4311 to maintain anonymity during their call.

Source – City of Edinburg.